How to gather and use feedback to provide better care Are patients more or less satisfied with their doctors during COVID-19? The answer may surprise you. Even during this unusual time—especially during this time—it’s important to monitor and respond to patient...
Telehealth is here to stay, but it doesn’t have to be all or nothing COVID-19 may have permanently changed the way we practice health care. A new study shows telehealth visits in the U.S. increased 4,347 percent in March 2020 compared to the same month last year, per...
Requesting and addressing patient feedback is crucial during COVID-19 It’s a delicate time in health care. Many practices are reopening or resuming routine and elective care that was paused during state shutdowns. Some patients may be eager to go back to their doctors...
Now’s the time to try these 6 ideas in your practice This has already been a year of extraordinary upheaval and change—and we’re only halfway through 2020. Health care providers have been forced to adapt to evolving circumstances quickly and safely, to the best of...
Don’t let fears about safety and technology become barriers to care Patients have put off routine care during COVID-19 for fear of contracting the virus. In particular, routine outpatient appointments for pregnant women, infants, and elderly patients have been...
