by Nat Moore | Mar 1, 2019 | Emerging Technology & Trends
Communication and training are keys to a smooth transition “This is the way we’ve always done things.” “Who has time to implement new processes into an already packed schedule?” “This new technology seems complicated and unnecessary. What’s the payoff?” These are...
by Katie Moyer | Feb 15, 2019 | Emerging Technology & Trends, Patient Engagement
Are online reviews, surveys, or other methods the best way to gather feedback? What’s the best way to tell whether patients are satisfied with your practice? Positive online reviews? Lots of new patients requesting appointments? Good patient satisfaction survey...
by Michael Sopher | Feb 4, 2016 | Relating to Your Patients
In our recent post on how to hire and retain staff, we emphasized the importance of workplace culture – the “secret sauce” that attracts employees and customers to a business. Nowadays, having a company culture that emphasizes excellent customer service is crucial,...
