Tips and Tech to Help Your Staff Deliver Better Service

by Michael Sopher | Feb 4, 2016 | Relating to Your Patients

In our recent post on how to hire and retain staff, we emphasized the importance of workplace culture – the “secret sauce” that attracts employees and customers to a business. Nowadays, having a company culture that emphasizes excellent customer service is crucial,...

Secrets to Hiring and Retaining Medical Practice Staff

by Michael Sopher | Jan 21, 2016 | Emerging Technology & Trends, Practice Pearls

The health care job market is booming. In 2015, the industry added an average of 40,000 jobs a month, almost double the 2014 rate, according to the U.S. Department of Labor’s Bureau of Labor Statistics (BLS). What does this mean for your medical practice? To hire and...

Is Meaningful Use Worth the Hassle?

by Smitha Gopal | Dec 10, 2015 | Practice Pearls, Technology & the Internet

The Centers for Medicare & Medicaid Services (CMS) EHR incentive program may have started out strong, but as we approach Meaningful Use Stage 3, it’s losing steam. While CMS issued a final rule on MU3 requirements in October, physicians’ organizations have called...

The Debate Surrounding Defensive Medicine

by Michael Sopher | Dec 3, 2015 | Emerging Technology & Trends, Practice Pearls, Relating to Your Patients

In the U.S., with a population of 300 million, patients undergo around 15 million nuclear medicine scans, 100 million CT and MRI scans, and almost 10 billion laboratory tests each year. “Often, these are fishing expeditions,” writes Atul Gawande, New Yorker staff...

How to Balance Inform with Consent

by Smitha Gopal | Nov 12, 2015 | Patient Engagement, Relating to Your Patients

Informed consent is a routine part of health care, yet it is one of the most misunderstood concepts even among experienced doctors, reports the Medical Group Management Association (MGMA). What informed consent is not: just having patients sign a form. What informed...