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Tips and Tech to Help Your Staff Deliver Better Service

Tips and Tech to Help Your Staff Deliver Better Service

by Michael Sopher | Feb 4, 2016 | Relating to Your Patients

In our recent post on how to hire and retain staff, we emphasized the importance of workplace culture – the “secret sauce” that attracts employees and customers to a business. Nowadays, having a company culture that emphasizes excellent customer service is crucial,...
Secrets to Hiring and Retaining Medical Practice Staff

Secrets to Hiring and Retaining Medical Practice Staff

by Michael Sopher | Jan 21, 2016 | Emerging Technology & Trends, Practice Pearls

The health care job market is booming. In 2015, the industry added an average of 40,000 jobs a month, almost double the 2014 rate, according to the U.S. Department of Labor’s Bureau of Labor Statistics (BLS). What does this mean for your medical practice? To hire and...
The Debate Surrounding Defensive Medicine

The Debate Surrounding Defensive Medicine

by Michael Sopher | Dec 3, 2015 | Emerging Technology & Trends, Practice Pearls, Relating to Your Patients

In the U.S., with a population of 300 million, patients undergo around 15 million nuclear medicine scans, 100 million CT and MRI scans, and almost 10 billion laboratory tests each year. “Often, these are fishing expeditions,” writes Atul Gawande, New Yorker staff...
How to Deal with Difficult Caregivers

How to Deal with Difficult Caregivers

by Michael Sopher | Nov 5, 2015 | Emerging Technology & Trends, Patient Engagement

Most doctors have encountered them at some point: a patient’s complaining spouse, controlling daughter, or aggressive son-in-law who questions every care decision. Dealing with difficult caregivers is a common issue. There are 93 million family caregivers in the U.S.,...
Tools and Tips to Achieve Better Work-Life Balance

Tools and Tips to Achieve Better Work-Life Balance

by Michael Sopher | Oct 8, 2015 | Emerging Technology & Trends

As we’ve discussed before, burnout is a problem for as many as half of all doctors in the U.S. It’s not hard to understand why: on average, doctors work 10 hours more a week than other professionals, with nearly 40 percent working 60 hours or more per week, according...
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