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How to Handle Difficult Patients and De-Escalate Tense Situations

How to Handle Difficult Patients and De-Escalate Tense Situations

by Smitha Gopal | Jun 21, 2019 | Patient Engagement

Empathy, listening, and education can help Tense situations and difficult doctor-patient encounters are, unfortunately, not uncommon in health care settings. When patients who are afraid or frustrated interact with medical providers who are tired, overworked, or...
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