by Katie Moyer | Jan 17, 2020 | Patient Engagement
How stories impact trust, empathy, and patient adherence Consider the following scenario: a patient comes in to see you—an older male, overweight, with a family history of diabetes. Do you: A) Hand him a brochure that warns of the dangers of pre-diabetes and lists...
by Smitha Gopal | Dec 6, 2019 | Emerging Technology & Trends, Practice Pearls
3 factors to focus on with your patients The bad news is that most doctors will face a malpractice lawsuit at some point in their careers. A 2011 study published in the New England Journal of Medicine found that an estimated 75 percent of physicians in low-risk...
by Smitha Gopal | Jun 21, 2019 | Patient Engagement
Empathy, listening, and education can help Tense situations and difficult doctor-patient encounters are, unfortunately, not uncommon in health care settings. When patients who are afraid or frustrated interact with medical providers who are tired, overworked, or...
by Katie Moyer | Oct 26, 2018 | Patient Engagement
Education and empathy are key to communicating with concerned parents It’s that time of year again. School’s back in session, kids are getting sick, and well-meaning parents are rushing them to the doctor, armed with a list of diagnoses and treatments they’ve gathered...
by Katie Moyer | Mar 16, 2018 | Patient Engagement, Relating to Your Patients
Your choice of words matters. Here’s what to say to patients—and what not to say “A doctor’s ability to explain, listen, and empathize has a profound impact on a patient’s care,” stated the New York Times. Yet the Times found that a startling two out of every three...
