Tips for Using Mystery Shoppers to Improve Patient Experience
"Mystery shoppers" have long been employed by the retail and service industries. Posing as regular consumers, these people have...
"Mystery shoppers" have long been employed by the retail and service industries. Posing as regular consumers, these people have...
Almost 80 percent of U.S. doctors have switched from paper records to electronic health records (EHRs), according to recent statistics....
We are living in an increasingly consumer-driven health care environment. Online doctor ratings are on the rise, and more importance is...
The marketplace for medical and health apps is booming. Right now, more than 125,000 health- and medicine-related apps are available in...
Communication is becoming more digital, and more visual, every day. Video is rapidly becoming the preferred way for brands and...
In the U.S., 93 million family caregivers (39 percent of adults) provide an estimated $522 billion in care for their loved ones. As a...
In previous posts, we’ve discussed why patients want tech-savvy doctors, what goes into effective patient education materials, and what...
Did you know that most prospective patients will look up a health care provider’s website before making an appointment – if they can...
Doctors hate it, but almost everyone does it. At the first sign of symptoms, we go online. Health-related research is one of the top...